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WayCRM

Solutions

Built for teams that work on WhatsApp.

Whether you sell, serve or renew, the same CRM adapts to how your team works.

For sales teams

Give every salesperson a clear list of leads — and a reason to follow up.

When leads arrive on WhatsApp, ads and your website, it is easy to lose track. Bring them into one pipeline, route them to the right person and make sure every next step has a reminder.

Sound familiar?

  • Leads sit in personal phones and nobody knows who replied
  • Follow-ups depend on memory
  • Managers can't see who is working which lead
  • Targets are tracked in spreadsheets
  • Route leads automatically

    Campaigns distribute incoming leads across agents by mode and priority, or let agents claim them.

    Campaigns (Lead Routing)
  • Work from one shared inbox

    Every WhatsApp conversation sits in the team inbox, assigned to the right person, with the lead profile alongside.

    WhatsApp Team Inbox
  • Never miss a follow-up

    Schedule follow-ups and tasks against any lead, with push reminders before they are due.

    Follow-ups
  • Track targets on money received

    Set targets per salesperson and measure progress against payments actually received.

    Targets & Performance
  • Equip calling and field staff

    The Android executive app logs calls natively and opens WhatsApp or email from a lead in one tap.

    Executive Mobile App

For agencies

Run lead handling for several businesses without mixing their data.

Agencies that capture and qualify leads for clients need each business kept separate. Switch between businesses from one login and keep every client's leads, team and integrations in their own space.

Sound familiar?

  • Each client needs its own pipeline and team
  • Leads from many ad accounts must land in the right place
  • Clients' data must never be visible to other clients
  • Agency account and business switcher

    Use the Agency account type and move between client businesses from a single login.

    Roles, Permissions & Security
  • Capture leads from each client's ads

    Connect Facebook Lead Ads pages per business so leads flow into the right CRM automatically.

    Lead Capture & Integrations
  • Separate campaigns and agents

    Give every client campaign its own agents, routing rules and tag summary.

    Campaigns (Lead Routing)
  • Fine-grained roles

    Create custom roles and set View, Add, Edit and Delete permissions per feature.

    Roles, Permissions & Security

For support teams

Answer customers where they already message you — and track every issue.

Customers expect to reach you on WhatsApp. Handle those chats in a shared inbox, raise tickets for anything that needs follow-through and keep your team in sync with built-in chat.

Sound familiar?

  • Support chats are spread across personal numbers
  • Issues are promised a fix and then forgotten
  • Internal discussion happens in a separate app
  • Shared WhatsApp inbox

    Assign conversations, mark them open or resolved and see the customer's history in the side panel.

    WhatsApp Team Inbox
  • A ticket desk next to the CRM

    Track issues by type, category and product, with comments and file attachments.

    Support Tickets
  • Tickets from your own site or app

    Create tickets automatically through the public ticket API.

    Support Tickets
  • Instant answers to common questions

    Keyword auto-replies respond to frequent questions and can label or route the conversation.

    Automation
  • Team chat by project

    Discuss issues in Slack-style channels with file sharing and live updates.

    Team Chat

For subscription businesses

Know who is up for renewal before they lapse.

If your customers pay on a recurring basis, renewals are where revenue is won or lost. See who is expiring, remind them automatically and record why customers leave.

Sound familiar?

  • Renewal dates live in spreadsheets
  • Nobody follows up until the subscription has already expired
  • There is no record of why customers were lost
  • Subscriptions by status

    See Expiring, Active, Expired, Renewed, Lost and Cancelled customers in separate tabs.

    Subscriptions & Renewals
  • Automatic renewal reminders

    Reminders go out before a subscription is due, so your team can act in time.

    Subscriptions & Renewals
  • Payments against each contact

    Record payments and deals on the customer's profile, alongside your product catalog.

    Deals, Payments & Products
  • Reasons for every lost customer

    Mark a subscription as lost with a reason, so you can see patterns over time.

    Subscriptions & Renewals

Ready when you are

Tell us how your team works. We'll show you the fit.

Message us on WhatsApp or start a free trial and connect your number.

  • Official Meta WhatsApp Cloud API
  • Guided number setup
  • Web CRM + Android app